We will always aim to deliver your order within the delivery slot requested by you at the time you place your order.

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Our deliveries are made with “no signature required”. In the event that nobody is available to take delivery of your order at either your primary or secondary delivery address or you ask us to leave your goods unattended at a secure place, Delicontinental Ltd T/A Deli Conti Dough Co expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.

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If your delivery is refused or not accepted at a recipient address, we cannot take responsibility for this and cannot offer a free replacement box.

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Events outside our control, for example, epidemics, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.

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We do not accept returns or offer refunds on our products and we will not be liable for any indirect or consequential loss or damage of loss of profits arising out of our supply or failure to supply the goods to you.

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Some of our products may contain traces of nuts and other allergens. We will ensure that the contents of each box are clearly listed on our website but it is your responsibility to ensure that you have read the information. If you require further information on allergens, please contact us.

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We shall not be liable for goods once they have been delivered to the address or secure place stated in your order.

Our packaging is designed to ensure our produce reaches you in perfect condition but it is your responsibility to ensure that all perishable goods are refrigerated or frozen as soon as possible upon receipt.

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Further, if you or a third party moves, transports or delivers the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods or any subsequent deterioration in the produce.

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Due to the nature of certain artisan products the minimum and maximum weight cannot always be guaranteed. We will not accept liability for under or overweight products, the published price is the unit price. We will however always endeavour to meet weight expectations.

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We will do our best to ensure that access to our website is uninterrupted and that transmission is error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.

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Please note we are closed on Bank Holidays, therefore orders through post will arrive on the Thursday.